FAST & FREE STANDARD SHIPPING
We provide FAST & FREE shipping for all our customers dispatched promptly from our Melbourne, Australia warehouse.
Dispatch: Most orders ship within 1 day of ordering (we do not ship Saturdays, Sundays, or holidays), we will keep you informed.
Standard FREE Shipping: Your order will be shipped via standard Australia Post services unless you select an alternative.
International Shipments: We ship orders to more than 100 other countries (UK Customers excluded due to Importation law changes).
Please note, any Customs fees are to be borne by the buyer. Please check your local authorities for an indication of the costs associated.
SHIPPING TIMES & PRICES
Free Standard Shipping within Australia: est < 5 business days
Express Shipping within Australia: $12.95 AUD - est 1 - 2 business days
Free Australia Post International: 10+ business days - Australia Post expects international delivery delays due to flight cancellations & government restrictions because of COVID-19. Check the Australia Post website for impacts to your country
DHL International Express: Fast reliable international service | 2 day New Zealand shipping | 3 - 7 Business days rest of world- $50AU
100 DAYS RETURNS
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we'll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 100 days of purchase, we suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe;
- the items are unworn, unwashed, undamaged, in re-sellable condition (i.e. no stains, pet hair etc);
- folded in a reasonable manner so they are not excessively crushed in their original packaging;
Please note - Gift wrapping is non-refundable. You are responsible to cover the costs of sending your item/s back to us, unless the garment is faulty or other error made by us.
HOW DO I RETURN AN ITEM?
We CANNOT accept your item unless you include the following within the parcel;
Name of the Purchaser
Invoice number (preferable)
Please send your return addressed to;
PO Box 265
Montmorency, VIC 3088
Please allow up to 10 business days for returns to be processed from when we receive your parcel (not from when you send it). You will receive email notification of the status of your refund once finalised and it will be refunded onto the original form of payment.