100 Day Returns & Exchanges
A massive 100 Days Returns & Exchange Policy
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 100 days of purchase together with original proof of purchase.
- items must be returned in original condition, unworn, unaltered, unwashed, with their tags attached and any cellophane packaging included. Please ensure you do not send items back covered in pet hair. We cannot resell such items;
- the item must have been purchased on beautiful-robes.com for return or exchange by us.
- folded in a reasonable manner so that they are not excessively crushed.
- for returns received within 100 days of delivery, we’ll credit your original form of payment.
- All costs associated with the return of the product is the responsibility of the purchaser, unless it is a faulty garment or an error has been made by us.
How do I return an item?
We CANNOT accept your item unless you include the following within the parcel;
Name of the Purchaser
Invoice number (preferable)
Please send your return addressed to;
PO Box 103
Heidelberg VIC 3084
Australia
When Will I Be Refunded?
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 10 business days for returns to be processed from when we receive your parcel (not from when you send it). You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. Beautiful Robes is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Please allow 1-3 business days for refunds to be received via the original form of payment once the return has been processed.
What happens if my garment is faulty?
We're so sorry if an item you received is not in perfect condition. Please follow the returns process above. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear.
What happens if I receive an incorrect garment?
If you have received an item you did not order, please email us at info@beautiful-robes.com.au so we can resolve this for you. We will cover the cost of the returned parcel.
Do I have to pay for shipping my return?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
How will I be refunded?
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavour to process refunds as soon as they are received but please allow up to 10 business days for returns to be processed from when we receive the item. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Can I exchange an item?
Yes of course. But if you would like an item that is discontinued or not in stock, we would let you know. To guarantee your replacement, we recommend purchasing the new item and following the returns process for a refund so you are guaranteed the item that you desire.
