FAST & FREE STANDARD SHIPPING
We provide FAST & FREE shipping for all our customers dispatched promptly from our Melbourne, Australia warehouse.
If you live outside of Australia, we don't want you to miss out on our beautiful pieces. Our 10 years logistics experience and awesome free shipping and customer services means easy Fast & Free Shipping even during COVID times.
Dispatch: Most orders ship within 1 day of ordering (we do not ship Saturdays, Sundays, or holidays), we will keep you informed.
Standard FREE Shipping: Your order will be shipped via standard Australia Post services unless you select an alternative.
International Shipments: We ship orders to more than 100 other countries (UK Customers excluded due to Importation law changes).
Please note, any Customs fees are to be borne by the buyer. Please check your local authorities for an indication of the costs associated.
SHIPPING TIMES & PRICES
Free Standard Shipping within Australia: est < 5 business days
Express Shipping within Australia: $9.50 AUD - est 1 - 2 business days
Free Australia Post International: 10+ business days - Australia Post expects international delivery delays due to flight cancellations & government restrictions because of COVID-19. Check the Australia Post website for impacts to your country
DHL International Express: Fast reliable international service | 2 day New Zealand shipping | 3 - 7 Business days rest of world- $35AU
100 DAYS REturns POlicy
We understand when you receive your kimonos or sleepwear in the mail, it may not be the right fit for you.
You can always exchange or return your order so long as:
- the items are unworn, undamaged, in re-sellable condition (i.e. no stains, pet hair etc),
- folded in a reasonable manner so they are not excessively crushed,
- in their original packaging.
- it is returned within 100 days of receiving your original order.
Please note - you are responsible to cover the costs of sending your item/s back to us, unless the garment is faulty or if we have accidentally sent you an incorrect item.
HOW DO I RETURN AN ITEM?
We CANNOT accept your item unless you include the following within the parcel;
Name of the Purchaser
Invoice number (preferable)
Please send your return addressed to;
PO Box 103
Heidelberg, VIC 3084
Please allow up to 10 business days for returns to be processed from when we receive your parcel (not from when you send it). You will receive email notification of the status of your refund once finalised and it will be refunded onto the original form of payment.