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RETURNS/ EXCHANGES

HOW DO I RETURN / EXCHANGE AN ITEM?

Sometimes purchasing online can be tricky. We try to make it as easy as possible with great descriptions and excellent photography. If you have received an item that is not PERFECT, we would like the chance to help. We have other styles & lengths that might just work for you (we get a huge kick out of helping too!), so please email us at info@beautiful-robes.com.au or hit the "Chat with us!" function. We would love the chance to help.

Please note, we CANNOT accept your item unless you include the following within the parcel;

Name of the Purchaser
Invoice number (preferable)

Please send your return addressed to;

Beautiful Robes

PO Box 103

Heidelberg, VIC 3084

Australia

Please allow up to 10 business days for returns to be processed from when we receive your parcel (not from when you send it). You will receive email notification of the status of your refund once finalised and it will be refunded onto the original form of payment.